Tea Brokers East Africa Limited is committed to the provision of excellent tea broking and related services including but not limited to Tea sales and marketing, Tea tasting and sampling, Tea processing advisory and market intelligent and reporting that consistently meet or exceed the expectations of our customers by:

• Ensuring we consistently deliver our services in compliance with the relevant statutory, regulatory, ISO 9001:2015 requirements and our internal standards.

• Attracting and retaining highly competent staff, providing a conducive work environment that promotes teamwork and excellence in pursuit of the company objectives.

• Meeting our overall goals and objectives that includes; professional sales and marketing services, maintaining effective and efficient processes, increasing customer satisfaction level, increasing market share, sales turnover and profitability.

• Setting business targets and establishing action plans aligned to its strategic goals and consistently monitoring achievement to ensure business continuity.

• Identifying, monitoring and evaluating risks and opportunities associated with our business environment in order to achieve business continuity and growth during changing times.

• Developing, implementing, maintaining and continually improving a Quality Management System that meets the requirements of ISO 9001:2015 Quality Management System.

This policy statement shall be reviewed regularly to ensure continued suitability.